Refund policy

Returns & Refunds

Because many INTAKE products are produced to order, we ask that you contact us before sending any item back.

To request a return, contact us at bradenwellman@gmail.com with your order number and the reason for your request. Items must be unworn, unused, and in their original condition. Return requests are reviewed individually, and items sent back without first contacting us may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible with your order number and clear photos of the issue. We will review the issue and work to make it right.

Order Changes & Cancellations

Contact us as soon as possible if you need to change or cancel an order. Because orders may enter production shortly after being placed, we cannot guarantee that an order can be changed or canceled once production or fulfillment has begun.

Exchanges

We do not currently offer direct exchanges. If you have an issue with the size or item you received, contact us before placing another order so we can review the available options.

Refunds

If a refund is approved, it will be issued to your original payment method. Your bank or card provider may require additional processing time before the refund appears.

European Union Customers

Where applicable, customers located in the European Union may have additional cancellation or return rights under applicable consumer-protection law. Nothing in this policy is intended to limit rights that cannot legally be excluded.

Questions

For questions about a return or refund, contact us at bradenwellman@gmail.com