INTAKE / CUSTOMER SUPPORT
FREQUENTLY
ASKED QUESTIONS
Quick answers about INTAKE apparel, orders, sizing, care, shipping, and returns.
WHAT IS INTAKE?
INTAKE is an automotive-driven lifestyle brand built around car culture, garage life, and the things we wear and use every day.
HOW DO I CHOOSE MY SIZE?
Check the sizing information shown on the product page before ordering. Fit can vary by garment, especially across tees, hoodies, and different wash styles.
HOW SHOULD I CARE FOR INTAKE APPAREL?
Follow the care label on your specific garment. For graphic apparel, washing cold with similar colors and avoiding excessive heat can help preserve the garment and print.
WHEN WILL MY ORDER SHIP?
Orders are prepared for shipment after purchase. Timing can vary by product and order volume. Once tracking is available, shipment information is sent to the email used at checkout.
HOW DO I TRACK MY ORDER?
Use the tracking information in your shipment confirmation email. It may take some time for the carrier’s first scan to appear after tracking is created.
CAN I CHANGE OR CANCEL AN ORDER?
Contact INTAKE as soon as possible. If fulfillment has already started, we may not be able to change or cancel the order.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us with your order information and clear photos of the item and packaging when relevant. We’ll review the issue and help determine the next step.
HOW DO RETURNS WORK?
Contact INTAKE before sending an item back. Keep the item unworn, unused, and in its original condition while the request is reviewed. See the Shipping & Returns page for more information.
STILL NEED SOMETHING?
TALK TO INTAKE.
If your question isn’t covered here, send us a message and include your order number if your question is about an existing purchase.
CONTACT INTAKE