ORDER PROCESSING
Orders are prepared for shipment after purchase. Processing time can vary by item and order volume. Tracking details are sent to the email used at checkout once your shipment is on the way.
INTAKE / CUSTOMER SUPPORT
SHIPPING
& RETURNS
The important stuff, without the fine-print maze. Here’s what to expect before and after your INTAKE order hits the road.
SHIPPING
Available shipping options and costs are shown at checkout based on your order and destination. Carrier delivery estimates begin after the order has been processed and handed off for shipment.
TRACKING
When tracking becomes available, use the shipment confirmation sent to your checkout email. Carrier scans can take a little time to appear after a label is created.
RETURNS
If something isn’t right with your order, contact INTAKE before sending anything back. Items should be unworn, unused, and kept in their original condition while your return request is reviewed.
DAMAGED OR INCORRECT ITEMS
Received the wrong item or something arrived damaged? Contact us with your order information and clear photos of the issue so we can review it and help with the next step.
ORDER CHANGES
If you need to correct an order, reach out as soon as possible. Once fulfillment has started, changes or cancellations may no longer be possible.
NEED HELP?
QUESTIONS ABOUT AN ORDER?
Use the store contact page and include your order number when available. We’ll use the information you provide to help resolve the issue.
CONTACT INTAKE